Testimonials

Fast & Few Booklets - Amazing
Thanks for the Fast and Few Booklets you produced for our recent exhibition. We received quite a few compliments on them as to the professional edge it gave the day.
Steve T
05 April 2014
Flyer Printing
Thank you so much for the flyers you managed to get printed for me at such short notice. I know I asked the earth from you, but you delivered - literally!
Carol
13 March 2014
super service
Thanks for making sure our business cards were top notch.
Couldn't have asked for better
Harshan
14 January

If you have a question, we have the answer!

 

Where's My Order?

You can track the progress of your order at any time by logging in to your account.

 

Which file formats do you accept?

We can print directly from most popular PC and Mac file formats, including:

  • Acrobat PDFs (preferred)
  • JPEGs (preferred)
  • Illustrator
  • Photoshop
  • InDesign
  • Powerpoint

When we receive your artwork, our printing professionals will double check your files and let you know if they spot any problems.

 

Do you provide Artwork Templates?

At the moment, this isn't something we offer, but we are working on a fantastic range of templates you can use

 

How do I supply my artwork?

At the very end of the ordering process you will be given the opportunity to upload your artwork files. Using this method we can accept large files up to around 100MB in size.

Alternatively, you can email small files (up to 15MB) to our contact page

If you wish to supply very large files (over 100MB) you can use a free third-party solution such as WeTransfer.com, YouSendIt.com and MailBigFile.com to email the files to us.

We also accept files on CD. You will find our postal address at the bottom of this page!.

To avoid delays to your order, please remember to quote your order reference number on all correspondence.

 

Your prices are amazing! Does that mean the quality of your printing is not very good?

No... definitely not! We use the latest state-of-the-art printing presses to produce stunning full colour print. But don't just take our word for it, read what some of our recent customers have to say

However, good quality results rely on good quality artwork and there are certain considerations you should keep in mind when creating artwork for print.

For best results, let one of our designers create professional artwork for you.

 

Can I supply a printed sample so that you can match the colours?

Colours reproduce slightly differently depending on the printing process used. Even atmospheric conditions and different paper types can affect colour reproduction. As a result, it's unlikely that something we print will exactly match a printout from your desktop printer or something you've had printed previously. Although blues will still be blue and reds will still be red, the exact colour hue may not be quite the same.

If we were to reconfigure the colour settings of our presses for each and every order it would mean a lot of work and a huge increase in our prices. Our many satisfied customers agree that high quality printing and amazing low prices are more important than exact colour matching, so we print everything using the same industry standard colour settings.

 

Can I see a proof before you print my order?

We'll provide an on-screen (PDF) proof which you will receive by email containing a link to your proof within a few working hours of placing your order. 

You will then be asked to confirm the proof by email before we begin production.

 

I've spotted a problem with my proof - can I make changes?

Spotted a problem with your proof? No worries! Using our online contact page you can choose to either upload revised artwork or ask us to make the changes on your behalf. Another proof will then be supplied for your approval.

We make a small charge to cover the cost of processing your new artwork or to carry out your amends (usually £10.00*). Therefore, please make sure you carefully check your artwork for typing errors, low resolution images and formatting problems BEFORE you supply it to us!

Obviously, if the problem is our fault, we'll sort it out free of charge.

* Prices subject to VAT where applicable. Complex amendments may be subject to additional charges. In this instance, a member of our customer service team will contact you to confirm the cost and obtain your approval to proceed.
 

How quickly will you print my order?

Our most popular products (such as leaflets, flyers and posters) are delivered within 3 working days. Not quick enough?

 

What time will the delivery take place?

You will receive an email from our courier, on the morning of your delivery which will confirm your delivery window. If this is not convenient you will be given the opportunity to reschedule your delivery for another day. A signature is required. You can track the progress of your orders and deliveries by logging into your account.

 

I want to cancel my order. Will I get a full refund?

If you want to cancel an order, please let us know as soon as possible by calling us on 01727 884952. We will only charge for any time or materials we've used up to that point.


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Phone:02070962112

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